Case Studies | SBA Info Solutions

Onsite helpdesk, Server & Desktop Management

Client segment – Architecture

Client organization type – SME with 300+ users

Client requirements – Manage DC infra & MS Exchange mailing services.

Our pre-sales support – NA

Components involved – Kaseya ITSM & Desktop management tool.

Solution / Implementation

Provided engineers on-prem on shift basis as per customer requested timings | We use our Kaseya tool for ticketing, incident management, patch management of servers/ desktops & remote desktop management | The infrastructure services required for managing their production includes MSAD, Mcafee AV, PaloAlto Firewall, etc

Value to client IT

Peace of mind as IT infra & desktop management is offloaded to SBA | consultation as & when the infrastructure needs improvement Business Value to client – Increase in Productivity due to proactive monitoring & management of business critical services | Company image defamation risk is minimized by timely patching of devices & OS to ensure low vulnerabilities | Use It resources manage more business critical application aspects rather than fire fighting daily activities which are offloaded to SBA.

What our customers say?

  • Mr.P.V.Jayaprakash, DGM - Systems, Head - IT Infrastructure and Production, L&T Construction
  • Mr.Suresh Subramaniam, Vice President - Development & Operations, NTrust, Chennai.
  • Mr.G.R.Mahajan, DGM (Systems), Lee & Muir Head, Mumbai.
  • Mr.K.Balamurugan, Asst General Manager, L&T Shipbuilding Ltd, Chennai.
It is been a pleasure working with SBA Info Solutions, our association with them is from the year 2001. We have seen that they were customer centric and have also grown with technology and solutions have updated themselves to meet our expectations in the areas of Data Center & Enterprise IT Infrastructure, Solutions & Related Services. Today they are more solution based rather than product or device selling, in the new avatar of SBA. Wish them All the BEST!