Client segment – Architecture
Client organization type – SME with 300+ users
Client requirements – Manage DC infra & MS Exchange mailing services.
Our pre-sales support – NA
Components involved – Kaseya ITSM & Desktop management tool.
Provided engineers on-prem on shift basis as per customer requested timings | We use our Kaseya tool for ticketing, incident management, patch management of servers/ desktops & remote desktop management | The infrastructure services required for managing their production includes MSAD, Mcafee AV, PaloAlto Firewall, etc
Peace of mind as IT infra & desktop management is offloaded to SBA | consultation as & when the infrastructure needs improvement Business Value to client – Increase in Productivity due to proactive monitoring & management of business critical services | Company image defamation risk is minimized by timely patching of devices & OS to ensure low vulnerabilities | Use It resources manage more business critical application aspects rather than fire fighting daily activities which are offloaded to SBA.